Privacy, trust & responsible hospitality

Privacy Policy

How Turnand Truffle collects, uses, protects and respects your personal information as a modern Australian restaurant and in‑venue entertainment provider.

Last updated: 15 July 2026 Applies to: Dining, events & in‑venue poker nights

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This policy is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By dining with us, booking an event or attending an offline poker evening, you consent to this policy.

18+ for poker evenings & bar service

Turnand Truffle is a premium restaurant and social entertainment venue. All poker evenings are held in person at our restaurant and are subject to venue rules, age requirements and responsible service obligations. We do not provide online gambling or wagering services.

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Overview

Privacy at Turnand Truffle

This Privacy Policy describes how we handle personal information in connection with restaurant reservations, private dining and events, offline poker evenings, website visits and general guest enquiries.

We collect only the information we reasonably need to look after your booking, deliver service at our venue, communicate with you about your visit and meet our legal obligations under Australian law.

References to “Turnand Truffle”, “we”, “us” or “our” in this policy are to the restaurant operating at Turnand Truffle in Australia. References to “you” or “guest” include diners, event organisers, poker night participants and users of our website at http://turnandtruffle.com/.

Our privacy commitments

3 core principles

Only collect what we need to serve you and run the venue responsibly.
Protect your information with appropriate safeguards and access controls.
Respect your choices about how we use your information and how we contact you.

Scope of this policy

This policy covers personal information we handle in Australia when you:

make a restaurant reservation, walk‑in or join a waitlist
submit an enquiry via our Contact, Reservations or Private Events pages
book or attend an in‑venue poker night or private poker‑themed dinner
sign up to receive invitations or offers
visit or interact with our website or social media platforms

Nothing in this policy limits any rights you may have under the Privacy Act 1988 (Cth) or relevant Australian state and territory laws.

Non‑gambling position

Turnand Truffle is not an online casino, betting platform or digital gambling service. We do not offer online poker, accounts, digital wallets, remote wagering or live odds, and our website does not facilitate real‑money gameplay.

Any reference to poker on this website relates solely to hosted, in‑person, social poker evenings held at our restaurant, which are conducted in accordance with relevant Australian laws and venue policies.

Collection of personal information

What we collect and when

We collect personal information directly from you where it is reasonably necessary for our functions and activities, such as taking bookings, hosting events and ensuring responsible hospitality.

Reservation & booking details

When you make a reservation, join a waitlist, book a private dining room or register for an offline poker evening, we may collect:

Full name
Contact details (email address and mobile number)
Preferred date, time and party size
Occasion type (for example birthday, corporate dinner, poker night)
Booking preferences (seating, dietary requirements, accessibility needs)
Payment information where required for deposits, pre‑authorisations or set menus (processed via secure payment partners)

Event & enquiry information

When you contact us through our Contact, Private Events or Reservations pages, in person or by phone, we may collect:

Details of your event brief or dining plans
Company name and role (for corporate or trade enquiries)
Budget, menu and beverage preferences
Any additional notes you provide about your guests or requirements

Website, device & usage data

When you visit our website, we may automatically collect non‑identifying usage information, such as:

IP address, browser type, operating system and device type
Pages viewed, time on page and referring website
Interaction with forms, navigation and content

This information is generally collected via cookies and analytics tools and is used in an aggregated way to understand how guests engage with our site and to refine the experience.

Poker night & responsible‑service information

For in‑venue poker evenings and related events, and to support responsible service of alcohol and entertainment, we may collect:

Confirmation that you are 18+ and eligible to participate
Proof of age or identity details where checked on entry (for example driver licence or passport type and last four digits)
Attendance information, seating allocations and table preferences
Notes on any house‑rule breaches, exclusions or incident reports where required for safety and compliance

We do not create online player accounts, remote betting profiles or track digital wagering activity.

Use of information

How we use your personal information

We use personal information primarily to deliver and improve our hospitality services, communicate with you and comply with Australian legal and regulatory requirements.

Reservations, events & service delivery

We use your details to manage restaurant reservations, private dining and events, hosted poker evenings and general service at the venue. This includes confirming or modifying bookings, allocating tables, planning menus, coordinating dietary requirements, arranging staffing and ensuring a smooth arrival and departure experience.

Customer service & communication

We may contact you before or after your visit to confirm details, respond to enquiries, share event proposals, handle feedback or manage lost property. Communications may be by email, SMS or phone, depending on the contact details you provide.

Legal, regulatory & venue compliance

We may use your information to meet our obligations under liquor licensing, responsible service of alcohol, responsible‑play and other hospitality regulations, as well as record‑keeping, anti‑money‑laundering and reporting requirements where applicable under Australian law.

Operations & improvement

Enhancing the Turnand Truffle experience

Aggregated and de‑identified information may be used to analyse booking trends, menu preferences, event demand and website usage so we can refine our offering, staffing levels, pricing and communications. We do not sell your personally identifiable data.

Safety & incident response

Protecting guests, staff & the venue

In limited circumstances, such as an incident at the venue, suspected unlawful activity or a significant safety issue, we may review and use relevant personal information (for example, booking records, CCTV footage where in place, poker night seating lists) to investigate, cooperate with authorities and apply venue bans or exclusions where appropriate.

Consent‑based marketing

Invitations & offers (optional)

If you opt in to receive updates, we may use your contact details and stated preferences to send you carefully curated news about seasonal menus, special events, private dining packages and in‑venue poker evenings. You can opt out at any time, as outlined below.

Disclosure to third parties

When we share your information

We do not sell your personal information. We only disclose information to trusted third parties where it is reasonably necessary for our operations, or where the law permits or requires us to do so.

Service providers & partners

We may share personal information with carefully selected third parties that support our restaurant and event operations, including:

Reservation and table‑management platforms (for example to handle online bookings and waitlists)
Secure payment gateways and banking providers (for deposits, pre‑payments or bar tabs)
Email, SMS and marketing platforms (for confirmed guests and opt‑in communications)
Event production partners, entertainers or hosts (for example poker night hosts) where needed to coordinate your booking
IT, web hosting and security providers that help us operate our website and internal systems

These providers are required to handle your information in a manner consistent with this policy and applicable Australian privacy laws.

Legal, regulatory & law‑enforcement disclosures

We may disclose personal information where we are permitted or required to do so by law, including to:

Police or other law‑enforcement agencies
Regulators and licensing authorities (for example liquor licensing bodies)
Courts, tribunals or legal representatives in connection with proceedings, disputes or investigations

Where practicable and lawful, we will seek to notify you of such disclosures.

Cross‑border disclosures

Some of our technology and service providers may store or process information on servers located outside Australia, including in countries such as the United States, the United Kingdom, member states of the European Union or other jurisdictions.

Where this occurs, we take reasonable steps to ensure that overseas recipients will handle your personal information in a way that provides a comparable level of protection to the Australian Privacy Principles. By using our services, you consent to such cross‑border transfers as described in this policy.

Business transfers

If there is a change in ownership or control of Turnand Truffle (for example a sale of the business or assets), personal information may be transferred to the new owners so that the restaurant can continue operating. We will use reasonable efforts to ensure the new owner is bound by privacy protections that are substantially the same as this policy.

Data security & protection

How we safeguard your information

We take reasonable steps to protect the personal information we hold from misuse, interference and loss, as well as unauthorised access, modification or disclosure.

Technical & organisational measures

Use of secure systems and reputable third‑party platforms for reservations, payments and communications
Encryption or tokenisation of payment card data handled by payment gateways
Role‑based access controls to limit staff access to personal information on a need‑to‑know basis
Reasonable security practices for physical records at the venue
Staff training on privacy, confidentiality and responsible use of guest information

While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we aim to adopt practices in line with industry expectations for Australian hospitality venues.

Data retention

We keep personal information only for as long as it is reasonably required for the purposes described in this policy, or as required by law. This may include retaining booking records, transaction information, incident reports and regulatory documentation for specific statutory periods.

When personal information is no longer required, we will take reasonable steps to destroy it or de‑identify it in a secure manner.

What you can do

You can help protect your information by:

Only providing payment details through trusted channels that we specify
Letting us know promptly if you suspect any unauthorised use of your information in connection with Turnand Truffle
Being cautious when sharing personal details in public areas or on shared devices

Your rights & choices

Access, correction & deletion

Subject to certain exceptions under Australian law, you have rights to access and correct the personal information we hold about you, and to manage how we use it for marketing.

Access & correction

You may request access to the personal information we hold about you by contacting our privacy officer using the details below. We may ask you to verify your identity before fulfilling your request.

If you believe any personal information we hold about you is inaccurate, out of date, incomplete or misleading, you may request that we correct it. We will take reasonable steps to update our records within a reasonable time and will let you know if we cannot do so, together with the reasons.

Deletion & restriction

You may request that we delete personal information we hold about you where it is no longer needed for the purposes for which it was collected, or where you withdraw your consent (for example, for marketing communications).

There may be circumstances where we cannot fully delete information because we are required to retain certain records under Australian law or for legitimate business purposes, such as unresolved disputes or regulatory obligations. In these cases, we will restrict our use of the information to the permitted purposes only.

Marketing communications

Invitations, offers & how to opt out

We enjoy sharing updates about Turnand Truffle with our community, but we respect that not everyone wishes to receive marketing messages.

What you may receive

If you consent, we may send you:

Seasonal menu announcements and chef’s table experiences
Invitations to private dining events and corporate hospitality packages
Details of in‑venue poker evenings, themed dinners and special collaborations
Exclusive offers and early access to limited‑capacity nights

Opting out

You can opt out of marketing communications at any time by:

Using the unsubscribe link in our marketing emails
Replying STOP or similar, where indicated, to SMS messages
Contacting our privacy officer using the details in the Contact for privacy enquiries section and specifying your preferences

Please note that even if you opt out of marketing, we may still contact you with essential information relating to an existing or upcoming booking, such as confirmations, reminders or important changes.

Cookies & website usage

How we use cookies & analytics

Our website uses cookies and similar technologies to provide a smooth browsing experience and understand how guests interact with our content. This information is generally non‑identifying.

Types of cookies we may use

Essential cookies to support basic site functionality such as navigation and form submissions.
Performance & analytics cookies to understand website traffic patterns, page popularity and guest journeys so we can refine our design and content.
Preference cookies to remember selections such as cookie‑banner acknowledgements or previously chosen options.

The data collected via cookies is typically aggregated and does not directly identify you. We do not use cookies to run online gambling, track bets or provide real‑time wagering.

Managing your browser settings

You can control or disable cookies through your browser settings. Most browsers allow you to:

View which cookies are stored on your device
Block some or all cookies
Delete existing cookies

If you choose to block or delete cookies, parts of our website may not function optimally but you will still be able to view core information and contact us through alternative channels.

For more detail on cookie usage, please also refer to our dedicated Cookie Policy.

Responsible play & age requirements

18+ eligibility, ID checks & venue rules

Turnand Truffle is a mature, hospitality‑led venue. Our offline poker evenings are social, in‑person events held at the restaurant and are subject to strict age, identification and conduct requirements.

Age & identification

Guests must be at least 18 years of age to:

Participate in in‑venue poker evenings or poker‑themed private events
Consume alcohol at our restaurant or bar

We may request and record details from acceptable forms of identification (such as an Australian driver licence, passport or proof‑of‑age card) to verify your age, support responsible service obligations and comply with applicable state or territory laws.

Responsible play

Our in‑venue poker evenings are designed as social entertainment experiences that complement the dining room. We encourage guests to participate responsibly, take regular breaks and treat the evening as a convivial, hosted experience rather than a source of financial gain.

We do not:

Offer online or remote poker, digital wagering or betting accounts
Provide live odds, jackpots or gambling‑style rewards on this website
Make claims of guaranteed winnings or financial returns

If you have concerns about your own or someone else’s gambling behaviours, information and support are available through services such as the National Gambling Helpline (1800 858 858) and Gambling Help Online.

Contact for privacy enquiries

How to reach our privacy officer

If you have any questions, requests or concerns about this Privacy Policy or how we handle your personal information, we encourage you to contact us in the first instance.

Contact details

Turnand Truffle – Privacy Officer

Turnand Truffle
Melbourne, Victoria, Australia

Email: [email protected]
Phone: +61 452 817 903

When contacting us about a privacy matter, please provide your full name, contact details, a brief description of your enquiry or complaint and any relevant dates or booking references so we can respond efficiently.

Complaints & escalation

If you believe we have not complied with this Privacy Policy or the Australian Privacy Principles, you may lodge a complaint with our privacy officer. We will acknowledge your complaint and aim to investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC) for further guidance or to make a formal complaint. Visit www.oaic.gov.au for current contact details.

We may update this Privacy Policy from time to time to reflect changes in our operations, technology or legal requirements. The updated version will be posted on this page with a revised "Last updated" date.

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